As the shift towards digital healthcare grows, healthcare organizations and telehealth companies grapple with various challenges, notably verifying patient identity during onboarding. This is an area often laden with intricate verification processes and protracted procedures. However, those telehealth companies that have managed to streamline the patient verification process and improve the digital patient experience have witnessed significant improvement, with some even achieving up to 30% revenue growth. These results underscore the potential benefits and opportunities awaiting healthcare clients in the industry who can successfully optimize their verification process.
Thanks to VouchedRx and VouchedRx Plus, effective patient verification can be a revenue generator rather than just a cost center for these businesses.
4 Reasons Why Secure and Reliable Identity Verification is Essential for Telehealth
The traditional healthcare model has always relied on in-person consultations. The rise of digitized healthcare in the last few years has provided more flexibility and convenience for patients. Despite this surge in adoption, there are still many challenges that telehealth providers face when dealing with how to verify patient identity in the patient onboarding process.
#1 Streamlined Onboarding
Patient identity verification during the onboarding process can be time-consuming and complex. In fact, we have found an average verification time of 10-15 minutes per patient. Patients often find this process frustrating and time-consuming, which can lead to delays and a poor patient experience.
By streamlining the verification process, telehealth providers can quickly and securely onboard more patients. Simplifying the onboarding process can increase patient satisfaction and loyalty, with 68% of patients saying they would be more likely to use telehealth if the onboarding process was easier to use.
#2 Compliance with Regulations
Telehealth providers are subject to strict regulatory obligations, such as the Health Insurance Portability and Accountability Act (HIPAA). Compliance with these regulations is essential, and identity verification solutions can help telehealth providers meet these requirements and ensure that patient data is secure and protected. Minimize your risk of non-compliance penalties and ensure you meet their legal obligations with an identity verification solution.
#3 Improved Patient Experience
No discussion of patient verification in healthcare would be complete without factoring in that patients are people who expect to be treated well or they’ll take their business elsewhere. In this way, the healthcare industry is not different from the automotive, financial, or any other industry. Patients expect a seamless, hassle-free experience when using telehealth services. Complex procedures or delays can lead to patient drop-off. Simplifying the onboarding process and improving the digital patient experience can increase patient satisfaction and loyalty. With identity verification solutions, you can ensure their patient experience is as smooth and hassle-free as possible.
#4 Increased Efficiency
Streamlining the verification process and improving the digital patient experience can also increase efficiency and reduce the time and resources required for patient onboarding. As a result, telehealth providers can save time and resources and focus on providing high-quality healthcare services to patients.
Saving time and money, while at the same time making your patients happier with you and your services? It may sound too good to be true, but it’s precisely what Vouched’s new healthcare identity verification solution provides.
VouchedRx and VouchedRx Plus Meets Your Healthcare Company's Needs
We understand the unique challenges that telehealth companies face when it comes to patient onboarding and verification. That's why we saw a need in the market for a more streamlined and efficient identity verification solution tailored explicitly for telehealth. We built VouchedRx and VouchedRx Plus to help you address these challenges and deliver a seamless patient experience while ensuring compliance and security.
These two solutions are cutting-edge identity verification solutions designed specifically for telehealth companies. It uses advanced AI technology to verify patient identities quickly and accurately.
Identify Patients in Real Time
One of the key features is its ability to verify patient identities in real-time. This means you can assess your patient's risk by verifying their identity quickly and efficiently without waiting for manual verification processes. VouchedRx and VouchedRx Plus uses multiple verification methods to ensure that patient identities are accurate, including facial recognition, document verification, and data verification.
Customize it to Meet Your Exact Needs
Both VouchedRx and VouchedRx Plus are highly customizable, which means that you can tailor the workflow based on your business needs. If your operations involve handling high-risk prescriptions that require enhanced security measures, you have the flexibility to build a workflow that ensures stringent identity verification and compliance.
Conversely, for low-risk prescriptions where speed and efficiency might be paramount, these solutions allow for the design of a streamlined process that offers a seamless user experience while maintaining necessary security standards. This adaptability empowers you to balance risk management, operational efficiency, and customer satisfaction effectively.
Take the First Step in a Better Way to Handle Patient Verification
Ready to get started? We hope you are as excited about VouchedRx and VouchedRx Plus as we are! To see VouchedRx and VouchedRx Plus for yourself and see exactly what it can do for your unique verification needs, reach out to our sales team to book a demo. You don’t want to miss your opportunity to take advantage of this unbeatable value!
Sharon Shi, the Product Marketing Lead at Vouched, leverages her rich experiences at Twitter and ad agencies to thrive in the dynamic field of identity verification marketing. Playing a key role, she collaboratively shapes Vouched's market positioning and growth.