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      CUSTOMERS – Case Study

      Keyrenter

      How Keyrenter Property Management Flagged Scams Early and Rebuilt Tenant Trust with Vouched

      It gives us clarity—not just a yes or no, but the why behind it.
      — Irene Llanes, Leasing Coordinator, Keyrenter Property Management

       


      BACKGROUND

      Founded in California, Keyrenter Property Management is a fast-growing firm managing property listings, tenant applications, and lead communications. With a surge in demand and a growing team in 2024, the company needed a better way to screen applicants, ensure safe tenant interactions, and prevent fraud without compromising on efficiency or user experience.

      THE CHALLENGE

      Legacy Tools with Poor Transparency and Rigid Rules

      Keyrenter initially relied on platforms like ShowMojo and Tenant Turner for ID verification. These tools, however, created more friction than safety.

      • Unclear Rejections: Labels like “potential scammer” or “inconsistent location” lacked context or override options.

      • False Positives: Even realtors using Google Voice were flagged.

      • No Appeals: Users flagged once were banned outright even if legitimate.

      The breaking point came when scammers used Keyrenter’s listings to defraud renters, including an elderly couple who lost $5,000. The emotional and reputational cost pushed Keyrenter to find a better solution.

      THE SOLUTION

      Flexible, Transparent Identity Verification with Vouched

      Through industry connections, Irene Llanes discovered Vouched—a platform offering smarter ID verification and control.

      Key reasons for choosing Vouched:

      • Quick setup: The team launched with just a few process updates (e.g., phone number verification emails).

      • Clear learning curve: Once they understood how scoring, cross-checks, and location tracking worked, the platform became intuitive.

      • Manual control: Unlike legacy systems, Vouched allowed for manual overrides and clear decision-making.

       

      THE RESULT

      With Vouched, Keyrenter rebuilt trust in its verification process and resolved many of the issues caused by legacy tools.

      Fraud prevention improved dramatically. Vouched flagged suspicious activity in real time, including one instance where a user attempted to schedule a showing in California while connected from India. The platform also provided greater transparency, offering clear insights behind verification results rather than a binary “yes” or “no.”

      This empowered the team to make informed decisions rather than rely on black-box systems. Vouched’s flexible workflow allowed Keyrenter to expand its use beyond showings to rental applications as well, replacing less effective built-in tools like Appfolio’s.

      Key features such as cross-check verification (critical for further review of applicants), liveness detection, and barcode matching gave the team the confidence and control they needed to scale securely and efficiently.

      CONCLUSION

      Keyrenter didn’t just need another tool—they needed a smarter way to screen renters without alienating honest applicants. With Vouched, they gained transparency, efficiency, and trust. Now, as Keyrenter continues to scale, they’re confident Vouched will scale with them.

      Through industry connections, Irene Llanes discovered Vouched—a platform offering smarter ID verification and control.

       

      ABOUT KEYRENTER

      Keyrenter Property Management is a California-based firm helping property owners manage listings, vet tenants, and handle communications efficiently and safely. Known for their customer-centric approach, Keyrenter continues to expand operations while protecting applicants and streamlining tenant experiences across the board.

      Verify With Confidence

      Unlock the full potential of your business with Vouched’s identity verification solutions. Get started today to enhance security, streamline onboarding, and protect your operations.

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