Keyrenter Silicon Valley

The Challenge

Legacy Tools with Poor Transparency
and Rigid Rules

Keyrenter initially relied on platforms like ShowMojo and Tenant Turner for ID verification. These tools, however, created more friction than safety.

• Unclear Rejections: Labels like “potential scammer” or “inconsistent location” lacked context or override options.
• False Positives: Even realtors using Google Voice were flagged.
• No Appeals: Users flagged once were banned outright even if legitimate.

The breaking point came when scammers used Keyrenter’s listings to defraud renters, including an elderly couple who lost $5,000. The emotional and reputational cost pushed Keyrenter to find a better solution.

The Solution

Flexible, Transparent Identity Verification
with Vouched

Through industry connections, Irene Llanes discovered Vouched—a platform offering smarter ID verification and control.

Through industry connections, Irene Llanes discovered Vouched—a platform offering smarter ID verification and control.

Key reasons for choosing Vouched:

• Quick setup: The team launched with just a few process updates (e.g., phone number verification emails).
• Clear learning curve: Once they understood how scoring, cross-checks, and location tracking worked, the platform became intuitive.
• Manual control: Unlike legacy systems, Vouched allowed for manual overrides and clear decision-making.