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Healthcare Provider and Payers

Consumer-Grade. 
Healthcare-Designed. 
Connected with Epic.

Secure your MyChart account creation and recovery workflows with frictionless identity verification designed to eliminate manual reviews and reduce support tickets.




Vouched Identity Verification Customers

Atlantic Health Systems logo
Hims logo
23andMe logo

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Identity verification flow for MyChart account creation: user enters personal info, verifies via SMS code, scans ID (front and back), completes facial capture with liveness check, and receives confirmation of a successfully created account for Margaret Collins.

Epic, MyChart and Welcome are registered trademarks of Epic Systems Corporation.

Start strong from the first step

Manual entry onboarding can create more issues beyond initial setup time. This method provides no verification, leaving both patients and providers vulnerable. Synthetic identities or imposters can result in unauthorized use or identity theft, messy data can lead to insufficient treatment, and mismatched information can bog down administrative teams, to name a few challenges.

Illustration showing patient information mismatching with hospital records, including duplicate and conflicting entries, leading to errors and a manual review queue for the HIM team.

The Problem

Is your patient onboarding flow creating support requests?

Mismatched and duplicate records can create chaos for Health Information Management teams who are tasked with making corrections, which will increase administrative costs. For what HIM teams don’t address, downstream denied claims or patient mistreatment could occur.

Diagram showing patient signup in a portal, instant identity verification via Vouched, and matched patient records in Epic Toolbox with verified personal details.

The Solution

Patient verification for healthcare with Vouched in Epic MyChart

Reduce manual overhead while improving patient experience. By integrating directly into Epic, Vouched prevents costly, time-consuming errors at the point of patient registration and access, reducing manual overhead while improving the patient experience.

Problem
Solution

Reduce friction, increase data confidence

Seamlessly automate onboarding in Epic MyChart

Leveraging proprietary technology, Vouched integrates into the Epic experience, boosting patient confidence and reducing onboarding abandonment, enhancing the overall healthcare workflow.

Diagram showing a NIST IAL2-compliant identity verification flow using phone, email, government ID, and facial capture, resulting in verified credentials and successful authentication.

Account Creation

Say goodbye to slow, complex registration processes that can introduce errors into your records. Vouched provides a secure process that ensures the correct identity is with the account from the start.

MyChart signup flow where a user enters personal details, verifies identity with a government ID and selfie, and is instantly confirmed with no manual review queue.

Account Recovery

Vouched enables quicker account creation and recovery with remote identity verification, ensuring compliance and patient confidentiality of sensitive information.

“Performing identity verification on our users is a must in our company. Vouched has helped us to streamline our registration process, saving time and money. Not to mention that IDV helps reduce the risk of performing IDV ourselves.”

-Verified User in Health, Wellness and Fitness

Features

Built for Healthcare and Hospital Systems

Aligned With HIPAA

Data handling and retention aligned with HIPAA requirements. No clinical data accessed.

NIST IAL2 Capabilities

NIST IAL2 identity proofing workflow, as required for Epic for Toolbox designation.

No Clinical Data Access

Vouched only receives patient-provided identity attributes. No EHR, medical records, or Epic data.

Explicit Patient Consent

Patients accept Vouched Terms of Service and Privacy Policy before any data is submitted.

Isolated to Health System

Each health system gets a dedicated API key. No shared infrastructure.

Fraud Gating

Any fraud signal prevents MyChart account creation. Vouched returns failure to Epic — no exceptions.

Set Up a Free Demonstration

See how much better the patient experience gets with Vouched state-of-the-art patient identity verification.

See How it Works

Customized Solutions

Custom workflow bundles to support tailored verification solutions

Vouched offers health systems using Epic MyChart automated workflow bundles focused on:

  • Automating patient identity verification during MyChart self-signup
  • Reduceing call center and help desk volumes tied to portal access
  • Improving patient data integrity by minimizing duplicate medical records
  • Strengthening safeguards that protect Personally Identifiable Information (PII) and Protected Health Information (PHI)

Healthcare providers can use Vouched workflows based on IAL2 standards or solely for government ID and selfie reviews. Pricing will vary based on volume and commitment term.




Thank you for your interest in Vouched!

At this time, personalized demos are reserved for organizations that meet our volume requirements.

In the meantime, we’d love for you to explore Vouched on your own:




Need help with something else?

Contact Support — our team is happy to assist.

Frequently Asked Questions

Does Vouched work with Epic MyChart?

Yes, Vouched has an integration in the Epic Toolbox Identity Verification for MyChart category. This enables health systems to embed our 100% automated identity verification directly into MyChart account creation and recovery workflows.

Will this add friction to the patient check-in or MyChart enrollment process?

No, from a patient experience, they stay within the MyChart enrollment process, while Vouched works behind the scenes for a seamless user experience.

What are the best use cases and workflows for Vouched in the Epic Toolbox?

Vouched recommends the following workflow bundles:

  • MyChart Account Creation
  • MyChart Account Recovery
  • Remote Enrollment
  • Welcome and Arrival Identity
How does this solve revenue cycle issues?

By verifying identity at the earliest possible moment (registration in MyChart/Welcome), it prevents front-end workflow issues—such as patient misidentification and data errors—that commonly drive 30–50% of denied claims downstream.

Does Vouched meet healthcare certifications?

Yes, it includes an offering for NIST 800-63 IAL2, ID Proofing. We are also ISO 27001 and SOC 2 certified and comply with HIPAA.

Request a Demo

In a 30-minute call, see how Vouched offers health systems using Epic MyChart automated workflow bundles to reduce administrative burden.

Request a Demo