Case Study
manual verification
verified on first attempt
Overview
Faced with rapid growth and legacy tools, property management firm Keyrenter needed a better way to screen rental showings and tenant applications. Their infrastructure opened Keyrenter to frustrated applications and fraudulent activity. To grow, they needed more control and transparency into users' onboarding experience.
Irene Llanes, Leasing Coordinator, Keyrenter
Property Management
Challenge
ID verification created more friction through an unclear black-box system prone to incorrectly flagging -- or even banning -- legitimate users.
Challenges included:
The breaking point came when scammers used Keyrenter’s listings to defraud renters, including an elderly couple who lost $5,000.
Solution
The company needed a better way to screen applications, ensure safe interactions, and prevent fraud.
Vouched was brought in because it offers:
Keyrenter needed a smarter way to screen renters without alienating honest applicants. With Vouched, they gained transparency, efficiency, and trust.
Result
Vouched’s IDV solution improved fraud prevention and gave Keyrenter better insights into its verification process and users. Together, Keyrenter with Vouched provided:
As Keyrenter continues to scale, they’re confident Vouched will scale with them.