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For the CISO and IAM

Verify the workforce, in the stack you already run.

Verify employees and contractors at onboarding, then re-prove them for resets and step-up, inside the workforce identity tools your health system already runs.

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Workforce onboarding with identity verificationAndre, a new IT contractor, verifies remotely before his first day with a document scan and a selfie where policy allows, his identity is bound to his workforce account, and he is re-proven later for resets and step-up. WORKFORCE ONBOARDINGAndre MillsNew hire · IT contractor1Verifies before day one, remotely2Doc scan, with a selfie where policy allows3Identity bound to his workforce account4Re-proven later for resets and step-upRESULTONBOARDED · VERIFIED

The risk

Your workforce is the front door to Epic.

Stolen credentials and social-engineered resets give attackers the same access as your staff, and remote hiring makes it harder to know who you hired.

Breach

190M

People affected after attackers used stolen credentials on a remote access portal

Identity work

109.6

Staff hours a week lost to manual identity resolution

Reset cost

$70

Average cost of one help desk password reset

Sources: CyberInsider, 2025 · HIMSS Market Insights and Patient ID Now, 2022 · Forrester, via TechTarget

The workflow inside Epic

Configured to your policy, not ours.

Choose the right check for each population, including areas where face capture is prohibited.

  1. 1

    Doc scan and selfie

    The default for employees and contractors: an ID matched to a live selfie with liveness.

  2. 2

    Doc scan only

    For clinical areas where face capture is prohibited by policy, and for I-9 onboarding. Fraud checks still run.

  3. 3

    Data check only

    Phone, email and address validation as a low-friction first gate.

  4. 4

    Re-prove for resets

    Help desk resets and step-up MFA by selfie, matched to the enrolled identity.

The proof

Built for the workforce from day one.

Onboarding, help desk resets and step-up run on one platform, with your policies and a single audit trail.

Workflows

4

Configurable verification workflows

Completion

97%

First-attempt completion

Fraud checks

20+

On every document

Source: Vouched product data

Explore by role

Other seats at the table.

Every page follows the same pattern: the risk, the workflow and the proof.

CIOIdentity-proof patients, employees and affiliated staff.In Epic and outside it: MyChart, EpicCare Link and your workforce, with no net-new identity stack.Read more →CISO + CFOClose the help desk hole.Account recovery and password reset by selfie, not by a phone call that can be talked around.Read more →Patient AccessActivate more patients without a phone call.Portal activation and registration without a front-desk ID check.Read more →Patient Experience / MarketingA first impression patients finish.A branded verification flow that feels like part of your digital front door.Read more →Virtual CareVerify both sides of the camera.Clinician and affiliate identity through EpicCare Link, before the visit starts.Read more →CIO / HIMFix the record you already hold.Duplicates and overlays resolved with a face match, not another demographic guess.Read more →CFORun the numbers yourself.Resets avoided, duplicate remediation and activation lift, in one calculator.Open the ROI calculator →

Trust

Built for the security review.

Everything your security review asks for, from the SOC 2 report to the BAA, is on one page.

Visit the Trust Center
HIPAA and BAABuilt to support HIPAA compliance; BAA in place
NIST SP 800-63A IAL2Kantara-approved workflow
SOC 2 Type IIReport available under NDA
ISO 27001Information security management
Zero access to clinical recordsIdentity data only
Biometric privacyNotice and consent on every selfie

FAQ

Workforce, answered.

Straight answers for CISOs and IAM teams about workforce identity.

Contact us with a question
Can Vouched verify healthcare employees and contractors?

Yes. Vouched verifies employees and non-employee affiliates at onboarding, then re-proves them for help desk resets and step-up MFA.

Does Vouched replace our workforce IAM?

No. Vouched proves who the person is and works with the workforce identity tools your health system already runs.

What if face capture isn’t allowed in some areas?

Use the document-scan-only workflow, which still runs fraud checks such as matching the barcode to the front of the ID, without capturing a face.

Can Vouched support I-9 onboarding?

Yes. The document-scan workflow supports I-9 and employee onboarding use cases.

How does this stop social-engineered resets?

Resets require a live selfie matched to the enrolled identity, so a caller with stolen details can’t convince an agent to reset an account.

Epic, MyChart and EpicCare Link are trademarks of Epic Systems Corporation.