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  2. Health systems
  3. Patient access

For Patient Access

Activate more patients without a phone call.

Patients verify themselves in under a minute, on their phone or at a kiosk, so portal activation goes up and the front desk stops checking IDs by hand.

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Patient registration and activation without a phone callMaya receives a link by text before her first visit, scans her ID and takes a selfie, is recognized at check-in without paperwork, and activates MyChart the same day without calling anyone. FIRST VISIT · REGISTRATIONMaya R.Patient · first visit1Gets a link by text before her visit2Scans her ID and takes a selfie3Recognized at check-in, without paperwork4Activates MyChart the same dayRESULTACTIVATED · NO CALL

The risk

Identity friction is a patient experience problem, and a revenue problem.

Paper forms, manual ID checks and failed security questions slow every visit and push patients to the phone.

Identity work

109.6

Staff hours a week organizations spend resolving patient identity issues

Duplicates

5–10%

Of U.S. patients are thought to have duplicate medical records

KBA

46%

Of genuine customers pass knowledge-based questions

Sources: HIMSS Market Insights and Patient ID Now, 2022 · BMJ Group study, 2026 · Pindrop, 2022

The workflow inside Epic

One verified identity, recognized at every visit.

Verified once, then recognized at registration, check-in, telehealth and record access.

  1. 1

    Before the visit

    Patients get a link by text, QR code or the portal, then scan their ID and take a selfie in under 60 seconds.

  2. 2

    At check-in

    Their verified identity is recognized, with no paper and no front-desk ID check.

  3. 3

    In MyChart

    Accounts activate without knowledge-based questions, and recover with a selfie.

  4. 4

    For sensitive records

    Step-up verification before access to the most sensitive information.

The proof

From a clipboard to a 60-second flow.

What changes when patients verify themselves before the visit.

Speed

< 60 sec

Average verification time, on a phone or kiosk

Completion

97%

First-attempt completion

Accuracy

99%

ID document authentication accuracy

Source: Vouched product data

Explore by role

Other seats at the table.

Every page follows the same pattern: the risk, the workflow and the proof.

CIOIdentity-proof patients, employees and affiliated staff.In Epic and outside it: MyChart, EpicCare Link and your workforce, with no net-new identity stack.Read more →CISO + CFOClose the help desk hole.Account recovery and password reset by selfie, not by a phone call that can be talked around.Read more →Patient Experience / MarketingA first impression patients finish.A branded verification flow that feels like part of your digital front door.Read more →Virtual CareVerify both sides of the camera.Clinician and affiliate identity through EpicCare Link, before the visit starts.Read more →CISO / IAMVerify the workforce, in the stack you already run.Employees and contractors verified into your existing IAM and help desk.Read more →CIO / HIMFix the record you already hold.Duplicates and overlays resolved with a face match, not another demographic guess.Read more →CFORun the numbers yourself.Resets avoided, duplicate remediation and activation lift, in one calculator.Open the ROI calculator →

Trust

Built for the security review.

Everything your security review asks for, from the SOC 2 report to the BAA, is on one page.

Visit the Trust Center
HIPAA and BAABuilt to support HIPAA compliance; BAA in place
NIST SP 800-63A IAL2Kantara-approved workflow
SOC 2 Type IIReport available under NDA
ISO 27001Information security management
Zero access to clinical recordsIdentity data only
Biometric privacyNotice and consent on every selfie

FAQ

Patient access, answered.

Straight answers for Patient Access leaders about registration and activation.

Contact us with a question
How long does patient verification take?

Under 60 seconds on average, on a phone or a kiosk, with 97% of patients completing on their first attempt.

Do patients need an app?

No. Patients start from a text message link, a QR code or the patient portal, and verify in the browser.

Can verified patients skip the front-desk ID check?

Yes. Once verified, patients are recognized at check-in, so front-desk staff don’t need to check IDs by hand.

Does this improve MyChart activation?

Yes. Patients activate MyChart without knowledge-based questions, which many fail, so fewer abandon the portal or call for help.

Is the flow accessible?

Vouched supports accessible verification in the browser and in 15 built-in languages. Ask your Vouched team for the accessibility documentation.

Epic, MyChart and EpicCare Link are trademarks of Epic Systems Corporation.