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For Patient Experience and Marketing

A first impression patients finish.

Verification that looks and sounds like your health system, in your patients’ language, on any device. No security questions, no redirects, and no reason to give up halfway.

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A branded patient sign-upMaya starts sign-up from the health system’s app, sees its colors, fonts and her own language, scans her ID or mobile driver’s license and takes a selfie, and lands in MyChart ready for her first visit. MYCHART SIGN-UP · YOUR BRANDMaya R.New patient · signing up1Starts from your app, a text or a QR code2Sees your colors, fonts and language3Scans her ID or mobile DL and takes a selfie4Lands in MyChart, ready for her first visitRESULTACTIVATED

The risk

Every extra step is a patient who doesn’t come back.

Security questions, redirects to unfamiliar screens and clunky uploads push patients to the phone, or out of your digital front door entirely.

Questions

46%

Of genuine customers pass knowledge-based questions

Drop-off

28%

Of high-intent patients lost at an ID upload step before Vouched

Sources: Pindrop, 2022 · MyStart Health case study

The experience

An experience that feels like yours.

Patients see your brand from the first screen to the last, so verification feels like part of the visit, not a detour.

  1. 1

    Your brand

    Colors, fonts, logo and images match your digital front door, white-labeled end to end.

  2. 2

    Their language

    15 built-in languages, with your own wording for instructions.

  3. 3

    Their device

    Phone, tablet or desktop, with a smooth handoff from desktop to phone and mobile driver’s licenses accepted.

  4. 4

    No questions

    No knowledge-based questions, and a selfie replaces the phone call when patients get locked out.

The proof

Built for the first try.

Patients finish in one pass, so the first impression is a good one.

Completion

97%

First-attempt completion

Speed

< 60 sec

Average verification time

Languages

15

Built-in languages

Source: Vouched product data

Explore by role

Other seats at the table.

Every page follows the same pattern: the risk, the workflow and the proof.

CIOIdentity-proof patients, employees and affiliated staff.In Epic and outside it: MyChart, EpicCare Link and your workforce, with no net-new identity stack.Read more →CISO + CFOClose the help desk hole.Account recovery and password reset by selfie, not by a phone call that can be talked around.Read more →Patient AccessActivate more patients without a phone call.Portal activation and registration without a front-desk ID check.Read more →Virtual CareVerify both sides of the camera.Clinician and affiliate identity through EpicCare Link, before the visit starts.Read more →CISO / IAMVerify the workforce, in the stack you already run.Employees and contractors verified into your existing IAM and help desk.Read more →CIO / HIMFix the record you already hold.Duplicates and overlays resolved with a face match, not another demographic guess.Read more →CFORun the numbers yourself.Resets avoided, duplicate remediation and activation lift, in one calculator.Open the ROI calculator →

Trust

Built for the security review.

Everything your security review asks for, from the SOC 2 report to the BAA, is on one page.

Visit the Trust Center
HIPAA and BAABuilt to support HIPAA compliance; BAA in place
NIST SP 800-63A IAL2Kantara-approved workflow
SOC 2 Type IIReport available under NDA
ISO 27001Information security management
Zero access to clinical recordsIdentity data only
Biometric privacyNotice and consent on every selfie

FAQ

Patient experience, answered.

Straight answers for Patient Experience and Marketing leaders.

Contact us with a question
Can the verification flow match our brand?

Yes. Colors, fonts, logo and images are white-labeled end to end. Most of it is set in one plugin configuration, and your Vouched team handles the rest.

Do patients need to download an app?

No. Patients start from your app, a text message link, a QR code or the patient portal, and verify in the browser.

Which languages are supported?

15 languages are built in, and you can use your own wording for instructions.

What if a patient starts on a computer?

They can hand off to their phone with a QR code or link, and your branding carries over.

How many patients finish verification?

97% complete verification on their first attempt, in under 60 seconds on average, without knowledge-based questions.

Epic, MyChart and EpicCare Link are trademarks of Epic Systems Corporation.