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Real estate and property management

Know who’s at the door before you open it.

Property managers use Vouched to verify prospects before showings and applications, re-verify residents before service requests and account changes, and govern the AI agents now booking tours for renters.

One renter, verified before the tour and trusted at every moment afterMaya’s AI agent books a showing under a verified delegation, then Maya verifies with an ID and selfie before the tour. Later her maintenance request is confirmed by re-verifying her, and when she is locked out of her resident portal, she recovers it with a selfie matched to her identity. RENTALMaya R.Verified once. Trusted at every moment after.KNOW YOUR AGENTFebruary · her agent booked a showingDelegation verified · acting for MayaVERIFIEDVERIFYFebruary · she verified before the tourID and selfie · matched to her applicationVERIFIEDASSUREJune · maintenance request confirmedRe-verified before the service visitVERIFIEDASSURESeptember · locked out of her resident portalRecovered with a selfie matched to her identityVERIFIED

Customer proof: Keyrenter Property Management

Scams flagged early. Honest renters through first time.

Keyrenter Silicon Valley replaced its black-box verification with Vouched for showings and rental applications, and rebuilt trust with renters and owners.

First attempt

97%

Of prospects verified on the first attempt

Review time

< 1 min

To manually review a flagged applicant

Industry losses

$275.1M

Lost to real estate fraud in 2025, FBI

Growth

+59%

Increase in real estate fraud losses over 2024, FBI

Before

Scammers used Keyrenter’s listings to defraud renters, including an elderly couple who lost $5,000.

After

Vouched flags suspicious activity in real time, like a user in India trying to book a showing in California.

Read the Keyrenter case study →

Industry figures: FBI 2025 Internet Crime Report, via NAR

Use cases

From the first showing to every request after.

Verify establishes who a prospect is. Assure proves it’s still the resident when something changes. Know Your Agent extends that trust to the AI agents acting for renters.

VerifyEstablish identityExplore Verify

Showings and self-guided tours

Verify prospects before you share an address, a lockbox code or a smart-lock time window, so scammers can’t book their way in.

97%

of prospects verified on the first attempt at Keyrenter Property Management, which flagged a user in India trying to book a showing in California.

Source: Keyrenter case study

Rental applications

Confirm every applicant is a real person with a real ID, matched to a live selfie, before you run screening or sign a lease.

< 1 min

to manually review a flagged applicant at Keyrenter, with the reasons behind every result.

Source: Keyrenter case study

Listing and rental scams

Make it hard for scammers to hijack your listings or impersonate your team, by verifying everyone who books, applies or asks for payment details.

$275.1M

lost to real estate fraud in 2025, including rental scams, up 59% from 2024.

Source: FBI 2025 Internet Crime Report, via NAR
AssureProve it’s still themExplore Assure

Service requests and access

Re-verify residents before you act on maintenance requests, key or fob replacements and access changes, so only approved tenants can make them.

Resident portal recovery and payment changes

Let residents who are locked out re-prove who they are with a live selfie, and confirm changes to rent payment details the same way.

$15B+

lost to account takeover in 2025, the costliest type of identity fraud, affecting 6 million consumers, up 18% from 2024.

Source: Javelin 2026 Identity Fraud Study
Know Your AgentKnow who acts for whomExplore Know Your Agent

Agents on your listings and portal

See which AI agents and bots reach your listings, showing scheduler, application flow and resident portal, and let verified ones in while you challenge the rest.

2.4×

growth in AI agent traffic in 30 days across Know Your Agent: Detect customers.

Source: Know Your Agent: Detect, June 2026

Agent-booked showings tied to a renter

When an AI agent books a showing or fills in an application for someone, it carries a delegation from that verified person, with scopes and an audit trail.

Trust

Fair to renters. Clear to your team.

Every result comes with the reasons behind it, so your team can explain any decision to an applicant.

Visit the Trust Center
Clear reasonsThe why behind every result, not just a yes or no
Manual reviewReview and override flagged cases in under a minute
Biometric privacyBIPA notice and consent on every selfie
SOC 2 Type IIReport available under NDA
ISO 27001Information security management
NIST SP 800-63A IAL2Kantara-approved, optional workflow

FAQ

Real estate, answered.

Straight answers about renter verification, rental scams, resident security and AI agents for property managers.

Contact us with a question
What is tenant identity verification?

It confirms a prospect or applicant is a real person with a real ID before you give them access to a property or approve an application. With Vouched, they present a digital or government-issued ID and take a live selfie that’s matched to it, with fraud checks behind every result.

How fast is renter verification?

The average user completes verification in about 10 seconds, and Vouched returns results in under seven seconds. At Keyrenter Property Management, 97% of prospects are verified on the first attempt.

How does Vouched help stop rental scams?

By verifying everyone who books a showing, applies or asks for payment details, so scammers can’t use your listings or your name to defraud renters. Real estate fraud, including rental scams, cost Americans $275.1 million in 2025, according to the FBI, up 59% from 2024.

Can Vouched verify prospects before self-guided tours?

Yes. Verify prospects before you share an address, lockbox code or smart-lock window, and catch red flags in real time. Keyrenter flagged a user in India trying to book a showing in California.

Does identity verification replace tenant screening?

No. Vouched confirms who the applicant is. Credit, eviction and background screening then run on a verified identity, instead of on details someone could have stolen or invented.

Can I see why an applicant was flagged?

Yes. Vouched shows the reasons behind each result, not just a pass or fail, and lets your team review and override flagged cases. Keyrenter’s team reviews a flagged applicant in under a minute.

How can property managers verify residents for service requests?

With Vouched Assure, residents re-verify with a live selfie before you act on maintenance requests, key or fob replacements and access changes, so only approved tenants can make them.

How can residents recover their portal accounts securely?

Vouched Assure lets residents who are locked out re-prove who they are with a live selfie, and the same check can confirm changes to rent payment details.

How should property managers handle AI agents booking showings?

Know Your Agent classifies every session on your listings, scheduler and portal as human, AI agent or bot, and when an agent books a showing or applies for someone, it requires a delegation from that verified person, with scopes and an audit trail.

Can the verification flow be white-labeled?

Yes. Your colors, fonts, copy and images replace ours on every screen, in 15 built-in languages.