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  3. Patient matching

For the CIO and HIM

Fix the record you already hold.

When your EMPI flags a possible duplicate, Vouched compares the faces on each record and returns a likelihood of duplication, so HIM teams resolve duplicates and overlays with evidence instead of guesswork.

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Two patient records compared by faceYour EMPI flags Jonathan Reyes, 12 Elm St, from 2019, and Jon Reyes, 12 Elm Lane, from 2024, as a possible duplicate. Vouched compares the face from a selfie on one record with the ID photo on the other and returns a high likelihood of duplication, marked for review. POSSIBLE DUPLICATE · FLAGGED BY YOUR EMPIRECORD AJonathan Reyes12 Elm St · 2019FROM SELFIERECORD BJon Reyes12 Elm Lane · 2024FROM ID PHOTOVSFaces comparedNames and addresses differ; the face does notLIKELIHOOD OF DUPLICATIONHighREVIEW

The risk

Every duplicate is a patient-safety risk.

Misspelled names and changed addresses create duplicate medical record numbers that split a patient’s history, so no one sees the whole person.

Mortality

5×

More likely to die in hospital: patients with duplicate records, compared with those with one

Prevalence

5–10%

Of U.S. patients are thought to have duplicate medical records

Correction

$1,000

Up to this much to correct one duplicate record

Sources: BMJ Group study, 2026 · Children’s Medical Center of Dallas, via FierceHealthcare

The workflow inside Epic

Your EMPI finds the candidates. Vouched compares the faces.

Vouched doesn’t search your records for duplicates. It adds face evidence to the candidates your matching system already flags.

  1. 1

    Flag

    Your EMPI, MDM or registration system flags records that may belong to the same person.

  2. 2

    Compare

    Vouched vectorizes the face from a selfie or ID photo on each record and compares them, regardless of name or address differences.

  3. 3

    Decide

    You get a likelihood of duplication, so HIM teams merge with evidence or keep the records apart.

Vouched compares faces only; it doesn’t compare ID document data, names or addresses, and records don’t need prior Vouched verification.

The proof

Stop new duplicates at the source.

When registration starts from a verified identity instead of typed demographics, new duplicates stop at the front door, and the face match resolves the ones you already hold.

Accuracy

99%

ID document authentication accuracy

Completion

97%

First-attempt completion at registration

Source: Vouched product data

Explore by role

Other seats at the table.

Every page follows the same pattern: the risk, the workflow and the proof.

CIOIdentity-proof patients, employees and affiliated staff.In Epic and outside it: MyChart, EpicCare Link and your workforce, with no net-new identity stack.Read more →CISO + CFOClose the help desk hole.Account recovery and password reset by selfie, not by a phone call that can be talked around.Read more →Patient AccessActivate more patients without a phone call.Portal activation and registration without a front-desk ID check.Read more →Patient Experience / MarketingA first impression patients finish.A branded verification flow that feels like part of your digital front door.Read more →Virtual CareVerify both sides of the camera.Clinician and affiliate identity through EpicCare Link, before the visit starts.Read more →CISO / IAMVerify the workforce, in the stack you already run.Employees and contractors verified into your existing IAM and help desk.Read more →CFORun the numbers yourself.Resets avoided, duplicate remediation and activation lift, in one calculator.Open the ROI calculator →

Trust

Built for the security review.

Everything your security review asks for, from the SOC 2 report to the BAA, is on one page.

Visit the Trust Center
HIPAA and BAABuilt to support HIPAA compliance; BAA in place
NIST SP 800-63A IAL2Kantara-approved workflow
SOC 2 Type IIReport available under NDA
ISO 27001Information security management
Zero access to clinical recordsIdentity data only
Biometric privacyNotice and consent on every selfie

FAQ

Patient matching, answered.

Straight answers for CIOs and HIM teams about patient matching.

Contact us with a question
Does Vouched find duplicate patient records?

No. Your EMPI, MDM or registration system finds candidate duplicates. Vouched compares the faces on the flagged records and returns a likelihood of duplication.

What does Vouched compare?

Only faces, from a selfie or an ID photo on each record. It doesn’t compare ID document data, names or addresses.

Do records need prior Vouched verification?

No. Vouched can compare any records that hold a selfie or ID photo.

How does this help HIM teams?

It adds face evidence to the decision, so teams merge true duplicates and keep different people apart with confidence.

How does verification prevent new duplicates?

When registration starts from a verified identity instead of typed demographics, new duplicates stop at the source.

Epic, MyChart and EpicCare Link are trademarks of Epic Systems Corporation.