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#1 Identity Verification in Healthcare

Vouched is in Epic! Better patient security, better patient data.

Health systems using Epic can now seamlessly verify patient identities when they establish a MyChart account. Alleviate administrative burdens, reduce call center and support queries, and gather demographic information for patient records with higher accuracy.


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Diagram showing patient information for Liam Reed being matched with hospital records that contain mismatches and duplicate entries, leading to a manual review queue.

The Problem

Is bad identity data slowing claims and causing support requests?

Mismatched and duplicate records don’t just slow patient onboarding, they create chaos for your bottom line: Claims can be denied, people can be misidentified, and mistakes can be made.

Diagram showing patient signup in MyChart being verified through Vouched and matched with Epic records, confirming the patient identity and record details.

The Solution

Patient verification for healthcare with Vouched in Epic MyChart

Reduce manual overhead while improving patient experience. By integrating directly into Epic, Vouched prevents costly, time-consuming errors at the point of patient registration and access, reducing manual overhead while improving the patient experience.

Problem
Solution

Streamlined Workflows

Seamlessly automate onboarding in Epic Mychart

Leveraging proprietary technology, Vouched integrates into the Epic experience, boosting patient confidence and reducing onboarding abandonment, enhancing the overall healthcare experience.

Vouched embeds identity verification in the MyChart self-signup flow, for fewer duplicate MRNs (Medical Record Numbers) and improved data accuracy at intake.

Vouched reduces the need for manual verification at registration for fewer bottlenecks and mismatches.

Vouched enables quicker account creation and recovery with remote identity verification.

Vouched decreases time for patients at check-in via mobile, for less burden on the staff and a contactless patient experience.

Vouched follows HIPAA, SOC 2 Type II Audited, and ISO 27001 Certified. Data is encrypted in transit and at rest.

Customized Solutions

Custom workflow bundles to support tailored verification solutions

Vouched offers health systems using Epic MyChart automated workflow bundles focused on:

  • Automating patient identity verification during MyChart self-signup
  • Reduceing call center and help desk volumes tied to portal access
  • Improving patient data integrity by minimizing duplicate medical records
  • Strengthening safeguards that protect Personally Identifiable Information (PII) and Protected Health Information (PHI)

Healthcare providers can use Vouched workflows based on IAL2 standards or solely for government ID and selfie reviews. Pricing will vary based on volume and commitment term.



Thank you for your interest in Vouched!

At this time, personalized demos are reserved for organizations that meet our volume requirements.

In the meantime, we’d love for you to explore Vouched on your own:

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Need help with something else?

Contact Support — our team is happy to assist.

Frequently Asked Questions

Does Vouched work with Epic MyChart?

Yes, Vouched has an integration in the Epic Toolbox Identity Verification for MyChart category. This enables health systems to embed our 100% automated identity verification directly into MyChart account creation and recovery workflows.

Will this add friction to the patient check-in or MyChart enrollment process?

No, from a patient experience, they stay within the MyChart enrollment process, while Vouched works behind the scenes for a seamless user experience.

What are the best use cases and workflows for Vouched in the Epic Toolbox?

Vouched recommends the following workflow bundles:

  • MyChart Account Creation
  • MyChart Account Recovery
  • Remote Enrollment
  • Welcome and Arrival Identity
How does this solve revenue cycle issues?

By verifying identity at the earliest possible moment (registration in MyChart/Welcome), it prevents front-end workflow issues—such as patient misidentification and data errors—that commonly drive 30–50% of denied claims downstream.

Does Vouched meet healthcare certifications?

Yes, it includes an offering for NIST 800-63 IAL2, ID Proofing. We are also ISO 27001 and SOC 2 certified and comply with HIPAA.

Request a Demo

In a 30-minute call, see how Vouched offers health systems using Epic MyChart automated workflow bundles to reduce administrative burden.

Request a Demo