Use case: Onboard a new user
Know who signed up, without losing who didn’t.
Verify new customers, patients and employees in seconds: a passive check for most, an ID or mobile driver’s license and a live selfie when risk calls for it. Real people get in; stolen and synthetic identities don’t.
The problem
Sign-up is where fraud gets in, and where good users drop out.
Criminals open accounts with stolen and synthetic identities, while clumsy checks push legitimate users away.
Cards
406,110Credit cards opened in someone else’s name in 2024
Loans
95,689Business and personal loans taken out in someone else’s name in 2024
AI fraud
$893MLost to complaints involving AI in 2025
Drop-off
28%Of high-intent patients lost at an ID upload step before Vouched
Sources: FTC Consumer Sentinel Data Book 2024 · FBI Internet Crime Report 2025 · MyStart Health case study
How it works
Verify most people in the background.
Start light and step up only when the risk calls for it, so most users never see an upload.
- 1
Start
The user signs up from a text link, QR code, website or app.
- 2
Check data
Name, date of birth, address, phone and email are checked against authoritative sources in under 400 ms.
- 3
Step up if needed
Risk signals trigger an ID or mobile driver’s license matched to a live selfie, with 20 real-time fraud checks.
- 4
Decide
You get Verified, Review or Rejected, and the verified identity is saved for recovery and step-up later.
Compared
How onboarding checks hold up.
Typing details proves nothing; uploads alone lose good users. Risk-based verification does both jobs.
| Reset method | Proves the person | Stops stolen and synthetic IDs | Catches deepfakes | Typical experience |
|---|---|---|---|---|
| Self-attested details | NoAnyone can type a name | No | No | Fast, but unverified |
| Security questions | NoAnswers can be bought | PartlyWeak against breached data | No | Questions many users fail |
| Manual ID review | PartlyDepends on the reviewer | PartlySlow to spot good forgeries | No | Hours or days of waiting |
| Vouched risk-based verification | YesID or mobile DL matched to a live selfie | YesData checks and 20 fraud checks | YesLiveness detection | Seconds; passive for most |
Who it’s for
Every front door that needs a real person.
The same verified identity powers onboarding across industries.
Built on
The Vouched Verify toolkit.
Onboarding draws on three Verify capabilities, configured to your risk.
The proof
Fast enough to finish on the first try.
Users complete verification in one pass, so fewer fall back to a call or a branch.
Completion
97%First-attempt completion
Speed
< 60 secAverage verification time
Accuracy
99%ID document authentication accuracy
Source: Vouched product data
Related use cases
Other jobs Vouched does.
Each use case runs on the same verified identity, so one integration covers them all.
Trust
Built for the security review.
Everything your security review asks for, from the SOC 2 report to the BAA, is on one page.
Visit the Trust CenterFAQ
Onboarding, answered.
Straight answers about how Vouched helps you onboard a new user.
Contact us with a questionHow does Vouched verify a new user?
Most users are verified passively, by checking their personal data against authoritative sources in under 400 milliseconds. When risk signals appear, they scan a government ID or mobile driver’s license and take a live selfie, matched with 20 real-time fraud checks.
How long does onboarding verification take?
Passive checks take under 400 milliseconds, and full ID and selfie verification averages under 60 seconds, with 97% of users completing on their first attempt.
Does Vouched stop synthetic and stolen identities?
Yes. Data checks catch identities that don’t hold together, and an ID matched to a live selfie proves a real person is behind the details. In 2024 the FTC received 406,110 reports of credit cards opened in someone else’s name.
Can Vouched catch deepfakes at sign-up?
Yes. Liveness detection confirms the selfie is a live person, not a photo, screen, recording or deepfake.
Does Vouched accept mobile driver’s licenses?
Yes. Vouched checks a mobile driver’s license first and falls back to a government-issued ID when there isn’t one.
What happens to the verified identity after sign-up?
It’s saved so the same person can be re-verified later, for account recovery, password resets and step-up, without starting over.
Can the onboarding flow match our brand?
Yes. Your brand replaces ours on every screen, in 15 built-in languages.
Which industries use Vouched for onboarding?
Financial services, telemedicine and digital health, health systems, the gig economy, real estate, automotive, hospitality and gaming.