Contactless check-in
Let guests verify with an ID and a live selfie before they arrive, so they skip the front desk and go straight to their room.
< 7s
for Vouched to return a result, so check-in takes seconds, not a queue.
Source: Vouched Verify- Solutions
- Industries
- Hospitality
Hospitality
Check in the right guest, every time.
Hotels and short-term rental platforms use Vouched for contactless check-in, verified guests and staff, secure room keys and accounts, and governance for the AI agents now booking stays.
The problem
Travel fraud is rising, and guests blame the brand.
Scammers copy real properties, hijack booking accounts and message guests for payment. Verifying who books and who arrives closes the gap.
Travel scams
500–900%Rise over 18 months, driven by generative AI, reported by Booking.com
Account takeover
$15B+Lost to account takeover in 2025, Javelin
Fake listings
Scammers copy real properties, take payment and disappear before the guest arrives.
Hijacked accounts
Attackers take over hotel booking accounts and send guests fake payment requests.
Sources: BBC, via Silicon UK · Javelin 2026 Identity Fraud Study · NL Times
Use cases
From the booking to every key after.
Verify establishes who a guest or worker is. Assure proves it’s still them before a key or an account changes hands. Know Your Agent extends that trust to the AI agents booking for them.
Short-term rental guests
Verify every guest before you share an address or door code, so the person who booked is the person who arrives.
500–900%
rise in travel scams over 18 months, driven by generative AI, reported by Booking.com.
Source: BBC, via Silicon UKStaff and service workers
Verify housekeeping, maintenance and contract staff before they get access to guest rooms and systems.
Room keys and access
Re-verify guests before you reissue a digital key or change room access, so a lost phone doesn’t become someone else’s way in.
Guest, host and property accounts
Let guests and hosts recover accounts with a live selfie, and step up before anyone changes payout details on a property account.
€65,400
lost by about 200 travelers in the Netherlands in 2025 after attackers hijacked hotel booking accounts and messaged guests.
Source: NL Times, 2025Agents on your booking engine
See which AI agents and bots reach your booking engine and rates, and let verified ones book while you challenge scrapers and the rest.
2.4×
growth in AI agent traffic in 30 days across Know Your Agent: Detect customers.
Source: Know Your Agent: Detect, June 2026Agent bookings tied to a guest
When an AI agent books a stay for someone, it carries a delegation from that verified guest, with scopes such as dates and budget, and an audit trail.
Trust
Fast for guests. Safe for properties.
Verification fits inside check-in, so guests move faster and properties know who’s on site.
Visit the Trust CenterContactlessVerified before arrival, results in seconds
Mobile driver’s licensesChecked first, matched to a live selfie
LivenessDeepfakes and photos of photos stopped
SOC 2 Type IIReport available under NDA
ISO 27001Information security management
White labelYour brand on every screen, in 15 languages
FAQ
Hospitality, answered.
Straight answers about contactless check-in, guest and staff verification and AI agents for hospitality.
Contact us with a questionHow does Vouched enable contactless hotel check-in?
Guests verify before they arrive with a digital or government-issued ID matched to a live selfie, and Vouched returns a result in under seven seconds, so they can go straight to their room with a digital key.
Can Vouched verify short-term rental guests?
Yes. Verify every guest before you share an address or door code, so the person who booked is the person who arrives. Booking.com has reported a 500 to 900 percent rise in travel scams over 18 months, driven by generative AI.
Can Vouched verify hospitality staff?
Yes. Verify housekeeping, maintenance and contract staff before they get access to guest rooms and systems.
How can hotels reissue digital room keys securely?
With Vouched Assure, the guest re-verifies with a live selfie matched to the identity they checked in with before a new digital key is issued.
How can hotels protect booking and payout accounts?
Vouched Assure lets guests and hosts recover accounts with a live selfie, and requires a step-up before payout details on a property account change. Attackers have taken over hotel booking accounts to message guests with fake payment requests.
How should hotels handle AI agents booking stays?
Know Your Agent classifies every session on your booking engine as human, AI agent or bot, and when an agent books for someone, it requires a delegation from that verified guest, with scopes such as dates and budget.
Does Vouched support mobile driver’s licenses?
Yes. Vouched checks a digital ID such as a mobile driver’s license first, and falls back to a government-issued ID when there isn’t one, always matched to a live selfie.
Can the check-in flow be white-labeled?
Yes. Your colors, fonts, copy and images replace ours on every screen, in 15 built-in languages.