Telemedicine and digital health
Telehealth providers use Vouched to verify patients without losing them, apply stricter checks for controlled substances, identity-proof the clinicians and staff who care for them, and govern the AI agents now acting for patients.
Customer proof: MyStart Health
MyStart Health reached more than 13,000 patients in under a year across GLP-1, ED and HRT care, then found nearly 28% of high-intent patients dropping out at the ID upload step.
Conversion
+20%Front-end conversion
Accuracy
+20%Backend verification accuracy
Bottom line
+40%In the first month
Speed
< 400 msPassive checks across 3,000 data sources
Nearly 28% of patients who had already chosen a treatment walked away at the document-upload step.
Most patients never see an ID upload; higher-risk signals trigger ID, selfie and liveness checks.
Sources: MyStart Health case study · Vouched podcast with MyStart Health
Use cases
Verify establishes who each patient, clinician and employee is. Assure proves it’s still them before a refill, a signature or a reset. Know Your Agent extends that trust to the AI agents acting for patients.
Verify most patients passively in the background, across thousands of data sources, and ask for an ID and selfie only when risk signals appear.
front-end conversion at MyStart Health, which had been losing nearly 28% of high-intent patients at the ID upload step.
Source: MyStart Health case studyRequire a government ID or mobile driver’s license, a live selfie and liveness before any Schedule II–IV prescription, matched to the patient on the prescription.
verification abandonment at a telehealth provider before it moved to risk-tiered workflows, strict only where the prescription demands it.
Source: Telehealth case studyIdentity-proof clinicians before they see patients or prescribe, with an optional NIST SP 800-63A IAL2 workflow for high-assurance proofing.
Verify that remote hires, contractors and care coordinators are who they claim, before they get access to patient data, with liveness against deepfakes.
Re-verify the patient with a selfie before each controlled-substance refill or new prescription, so an account in the wrong hands can’t collect medication.
Step up before clinicians sign controlled-substance prescriptions, and replace help desk password resets with a selfie matched to the employee.
people affected after attackers signed into a Change Healthcare remote access portal with stolen credentials.
Source: CyberInsider, 2025Let patients who lose a phone or password re-prove who they are with a live selfie, instead of a call that can be talked around.
lost to account takeover in 2025, the costliest type of identity fraud, affecting 6 million consumers, up 18% from 2024.
Source: Javelin 2026 Identity Fraud StudySee which AI agents and bots reach your intake forms, scheduling and patient portal, and let verified ones in while you challenge the rest.
growth in AI agent traffic in 30 days across Know Your Agent: Detect customers.
Source: Know Your Agent: Detect, June 2026When a patient’s agent books visits or manages non-controlled refills, it carries a delegation from that verified patient. Schedule II–IV requests always go back to the patient.
Controlled substances
Match verification to the risk of what’s being prescribed. Most patients pass in the background. Controlled-substance prescriptions get document, selfie and liveness checks, re-verification before renewals and refills, and no agent shortcuts.
The DEA’s telemedicine flexibilities for Schedule II–V prescribing run through December 31, 2026 (Federal Register), and a final special registration rule went to OMB review on August 25, 2026 (McDermott+). Vouched proves who’s on the other end of the visit; confirm prescribing requirements with your compliance team.
Trust
Identity is part of the clinical record. Every check is logged, and Vouched signs a BAA.
Visit the Trust CenterFAQ
Straight answers about patient, prescriber and workforce verification, controlled substances and AI agents in telehealth.
Contact us with a questionMost patients are verified passively in the background, across thousands of data sources in under 400 milliseconds, so they never upload an ID. Higher-risk signals trigger an ID, selfie and liveness check. MyStart Health saw a 20% lift in front-end conversion and a 40% boost to its bottom line in the first month.
With stricter, risk-tiered workflows: a government ID or mobile driver’s license matched to a live selfie with liveness before the prescription, re-verification before each refill or new prescription, an optional IAL2 workflow for Schedule II, and no agent shortcuts for controlled-substance requests.
Under the DEA’s fourth temporary extension, DEA-registered practitioners can prescribe Schedule II–V controlled substances by telemedicine without a prior in-person evaluation through December 31, 2026. A final special registration rule went to OMB review on August 25, 2026. Confirm current requirements with your compliance team.
Yes. Vouched identity-proofs clinicians with an ID matched to a live selfie, and offers an optional Kantara-approved NIST SP 800-63A IAL2 workflow for high-assurance proofing, such as before electronic prescribing of controlled substances.
Yes. Verify remote hires, contractors and care coordinators before they get access to patient data, with liveness detection against deepfakes and stolen identities.
Vouched Assure re-verifies the patient with a selfie matched to their enrolled identity before each controlled-substance refill or new prescription, so a compromised account can’t collect medication.
Vouched Assure replaces help desk password resets with a live selfie matched to the employee, and can require a step-up before clinicians sign controlled-substance prescriptions. Stolen credentials on a remote access portal led to the Change Healthcare breach that affected 190 million people.
Know Your Agent classifies every session on your intake, scheduling and portal as human, AI agent or bot. A patient’s agent can book visits or manage non-controlled refills under a verified delegation, but Schedule II–IV requests always go back to the patient.
Vouched is built to support HIPAA compliance and signs business associate agreements (BAAs) with healthcare organizations that need them, alongside SOC 2 Type II and ISO 27001.
Yes. Vouched checks a digital ID such as a mobile driver’s license first, and falls back to a government-issued ID when there isn’t one, always matched to a live selfie.
Yes. Your colors, fonts, copy and images replace ours on every screen, in 15 built-in languages.
