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Head-to-head comparison

In telehealth identity verification workflows, Vouched outperforms Persona. We'll prove it.

54%

Potential improvement in conversion over industry competitors


Are long deployment times, fragmented experience, and generic workflows hurting your telehealth onboarding conversion rates? Test Vouched’s proprietary AI-powered identity verification head-to-head against Persona for 30 days — completely free.



Telehealth clients

winona
willow
life-md
md-integrations

Put us to the test

Identity verification flow for MyChart account creation: user enters personal info, verifies via SMS code, scans ID (front and back), completes facial capture with liveness check, and receives confirmation of a successfully created account for Margaret Collins.

Epic, MyChart and Welcome are registered trademarks of Epic Systems Corporation.

Start strong from the first step

Manual entry onboarding can create more issues beyond initial setup time. This method provides no verification, leaving both patients and providers vulnerable. Synthetic identities or imposters can result in unauthorized use or identity theft, messy data can lead to insufficient treatment, and mismatched information can bog down administrative teams, to name a few challenges.

Illustration showing patient information mismatching with hospital records, including duplicate and conflicting entries, leading to errors and a manual review queue for the HIM team.

The Problem

Is your patient onboarding flow creating support requests?

Mismatched and duplicate records can create chaos for Health Information Management teams who are tasked with making corrections, which will increase administrative costs. For what HIM teams don’t address, downstream denied claims or patient mistreatment could occur.

Diagram showing patient signup in a portal, instant identity verification via Vouched, and matched patient records in Epic Toolbox with verified personal details.

The Solution

Patient verification for healthcare with Vouched in Epic MyChart

Reduce manual overhead while improving patient experience. By integrating directly into Epic, Vouched prevents costly, time-consuming errors at the point of patient registration and access, reducing manual overhead while improving the patient experience.

Problem
Solution

Case study

We went head-to-head with Persona. The client won $10.5 million in additional revenue.

A leading telehealth provider aimed to reduce its 8% abandonment rate by 17%. Vouched outperformed expectations, improving abandonment by 38%. This enabled 9,000 additional patients to complete purchases.

$10.5M

With a $1,176 customer lifetime value, this D2C virtual clinic brought in an additional $10.5M in annual revenue from Vouched improvements compared to Persona.

Put us to the test

Purpose-built for telehealth IDV

Where Vouched outperforms Persona

Illustration comparing Persona’s reliance on third-party vendors with Vouched’s 100% proprietary AI stack, emphasizing faster identity verification in under seven seconds through an end-to-end proprietary technology platform.

100% proprietary tech stack

Persona relies on a patchwork of third-party vendors, while Vouched has a proprietary end-to-end tech stack. With it, we process verifications in under 7 seconds and optimize to stay ahead of fraud tactics.

Illustration comparing Persona’s months-long implementation process with Vouched’s API-based deployment, enabling customers to go live in days instead of months.

Rapid deployment

Get up and running in days, not weeks, thanks to Vouched infrastructure focused on API simplicity, application-level traffic management, and pre-built UI components.

Illustration comparing Persona’s broad, multi-industry platform with Vouched’s telehealth-focused identity verification workflow, including government ID scanning, selfie matching, and verification.

Tailored telehealth workflows

Vouched is built for telehealth, stripping away the bloat to focus on what matters: onboard verified telehealth patients quickly. Goodbye, general purpose platform!

“Performing identity verification on our users is a must in our company. Vouched has helped us to streamline our registration process, saving time and money. Not to mention that IDV helps reduce the risk of performing IDV ourselves.”

-Verified User in Health, Wellness and Fitness

30-day pilot

Data-driven decisions. Real financial results.

Our proof of concept is a structured, 30-day pilot tailored to seamlessly run alongside or A/B test against your current Persona deployment. During the pilot, you will see side-by-side:

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Our pass rates directly against your existing Persona baseline

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How many users we save from dropping off mid-funnel

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Time-to-value with our deployment designed to get you up and running

Put us to the test

Ready to see the revenue you're leaving on the table?

Set up a 30-day, risk-free pilot to compare Vouched directly against Persona.

Try Vouched now

Customized Solutions

Custom workflow bundles to support tailored verification solutions

Vouched offers health systems using Epic MyChart automated workflow bundles focused on:

  • Automating patient identity verification during MyChart self-signup
  • Reduceing call center and help desk volumes tied to portal access
  • Improving patient data integrity by minimizing duplicate medical records
  • Strengthening safeguards that protect Personally Identifiable Information (PII) and Protected Health Information (PHI)

Healthcare providers can use Vouched workflows based on IAL2 standards or solely for government ID and selfie reviews. Pricing will vary based on volume and commitment term.



Thank you for your interest in Vouched!

At this time, personalized demos are reserved for organizations that meet our volume requirements.

In the meantime, we’d love for you to explore Vouched on your own:

Get a Free Trial Explore our Documentation


Need help with something else?

Contact Support — our team is happy to assist.

Frequently Asked Questions

Does Vouched work with Epic MyChart?

Yes, Vouched has an integration in the Epic Toolbox Identity Verification for MyChart category. This enables health systems to embed our 100% automated identity verification directly into MyChart account creation and recovery workflows.

Will this add friction to the patient check-in or MyChart enrollment process?

No, from a patient experience, they stay within the MyChart enrollment process, while Vouched works behind the scenes for a seamless user experience.

What are the best use cases and workflows for Vouched in the Epic Toolbox?

Vouched recommends the following workflow bundles:

  • MyChart Account Creation
  • MyChart Account Recovery
  • Remote Enrollment
  • Welcome and Arrival Identity
How does this solve revenue cycle issues?

By verifying identity at the earliest possible moment (registration in MyChart/Welcome), it prevents front-end workflow issues—such as patient misidentification and data errors—that commonly drive 30–50% of denied claims downstream.

Does Vouched meet healthcare certifications?

Yes, it includes an offering for NIST 800-63 IAL2, ID Proofing. We are also ISO 27001 and SOC 2 certified and comply with HIPAA.

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