Every patient who abandons your onboarding flow is revenue you never see. In telehealth, identity verification can hold things up or cause potential patients to leave entirely. A slow scan, a rejected document, or a clunky handoff to a third-party vendor is all it takes for the patient to close the tab.
If your team runs Persona and your conversion rates fall short of what you want, here’s how Vouched compares on the three things that decide whether a patient finishes onboarding: speed, accuracy, and fit.
Patients tend to drop off fast when onboarding stalls. Vouched verifies identity in under 10 seconds, while Persona takes around 30 seconds. That gap may sound small until you multiply it across thousands of sign-ups a month, where every extra second gives a patient another reason to abandon.
Vouched runs on a proprietary, end-to-end AI stack, so verification happens in one place. Since it’s native within your workflow, users don’t even notice. Persona stitches together outside vendors, using Facetec for selfies and Microblink for document reads. Each handoff adds time and another point where things can break.
Speed doesn’t mean much if verified patients still get turned away. Vouched clears 99% of legitimate patients on the first try. Persona’s non-U.S. document verification has been reported to pass fewer than 80%.
For telehealth companies serving patients across borders or with a wide mix of ID types, that difference decides how many real patients make it through. A failed pass sends a genuine patient away, and they may never return.
Persona serves every industry at once. Its published customers – OpenAI, Coursera, Brex, and Lime – span AI, education, fintech, and scooters. A platform built to cover every use case can have a hard time serving a single one well. Telehealth carries requirements most industries never touch.
Vouched is built for healthcare. Workflows map to how patients actually sign up, from MyChart account creation to remote enrollment, with IAL2 proofing, HIPAA compliance, and SOC 2 and ISO 27001 certification already in place.
Because the AI is proprietary end-to-end, your team can shape the flow to fit your onboarding, not the other way around. You can adjust how verification behaves as your needs change, without waiting on an outside vendor or reworking your tech stack. Vouched integrates through a clean API with pre-built UI components, allowing most teams to go live in days.
One direct-to-consumer virtual clinic ran Vouched against Persona directly. The clinic set out to cut its 8% abandonment rate by 17%. Vouched cut it by 38%, letting 9,000 more patients complete their purchase. At a customer lifetime value of $1,176, that came to $10.5 million in added annual revenue.
That result came from a structured pilot, the same one we offer you.
We will beat Persona or give you your money back. Run a free 30-day pilot alongside or against your current Persona deployment and watch the numbers side by side: our pass rates against your Persona baseline, how many users we keep from dropping off mid-funnel, and how fast we get you live.
If we don’t win, you have gained knowledge.
Fill out the form to begin. Put Vouched to the test.