Protecting Your Business: Patient Drop-off at Onboarding

Overview

Why do patients abandon telehealth onboarding, and which verification steps are necessary? In this Protecting Your Business discussion, participants from Vouched, Wizlo, and LegitScript explore how identity verification, patient experience, and compliance fit together. The conversation examines adapting verification to the risk of each service and explaining safeguards clearly.

Key Takeaways

• Identify where requests for identification create avoidable barriers during onboarding.
• Match verification methods to the risk profile of the service or prescription.
• Distinguish safeguards that protect patients from unnecessary friction.
• Explain why verification is required to help patients understand the process.