Identity Verification In the Digital World | Blog | Vouched

Identity: The Challenge Every Fintech Leader Is Facing

Written by Vouched Team | Oct 6, 2026, 2:00:00 PM

Money20/20 USA kicks off in Las Vegas on October 18. If you’re one of the 11,000+ people headed to The Venetian Expo, you may hear a lot about AI agents, fraud, and regulation. One of the event’s main content pillars, Brave New World: Setting Guardrails, puts trust, transparency, and clear rules at the center of those talks.

Many of these conversations come back to one question: Before you open an account, fund a loan, or let an AI agent pay a bill, how do you know who’s on the other end?

Here’s a quick look at where fintech stands going into the show, plus how we’re helping banks and lenders answer that question.

Where fintech stands right now

Fraud keeps getting more expensive. The FTC says consumers reported losing $15.9 billion to fraud in 2025, up from just over $12 billion the year before.

A lot of that starts at sign-up. TransUnion flagged 8.3% of digital account creation attempts in 2025 as suspected fraud. That’s the riskiest stage TransUnion tracks.

Some of your applicants may not be real people. With synthetic identity fraud, fraudsters mix real and made-up personal details to invent someone who doesn’t exist. Then they wait. They build credit for months, max out every line, and vanish. TransUnion put U.S. lenders’ exposure to synthetic identities at $3.3 billion at the end of 2024, the highest since it started tracking in 2009.

AI makes faking a person easier. In November 2024, FinCEN warned financial institutions about a rise in suspicious activity reports involving deepfakes, “particularly the use of fraudulent identity documents to circumvent identity verification and authentication methods.” Deloitte expects generative AI could push U.S. fraud losses to $40 billion by 2027, more than three times the $12.3 billion from 2023.

The rules are changing, too. In April 2026, FinCEN proposed a big update to anti-money laundering (AML) program rules. It wants to refocus compliance “on effectiveness.” If the rule is finalized, you’d need to show your program works. That same month, Treasury proposed AML and sanctions rules for stablecoin issuers under the GENIUS Act.

AI agents are starting to shop and pay. AI agents could drive up to $1 trillion in U.S. retail revenue by 2030, according to McKinsey. More payments could start with software acting for a customer. Banks will need to know which agent is paying and whether the customer approved it. McKinsey suggests Know Your Agent (KYA) standards to sit alongside the KYC and AML rules already in place.

It all comes back to identity

Fraud, new rules, and AI agents all show up when someone, or an agent acting for them, tries to open an account, move money, or borrow. Strong identity checks at that step make it harder for fake applicants to get through. They also have to be quick, so real customers finish signing up.

How Vouched fits in

Independent proof that we meet the federal standard. In June 2026, the Kantara Initiative approved Vouched as Ready to Operate for NIST 800-63A at Identity Assurance Level 2 (IAL2). NIST 800-63A is the federal government’s standard for confirming who someone is when they’re not physically present. Before Kantara signed off, an accredited assessor independently examined how we check ID documents and match them to a selfie. They also reviewed how we verify a live person on camera and detect fraud.

VouchedFI, built for banks, card issuers, and lenders. VouchedFI puts ID verification, fraud detection, data checks (including SSN validation), and AML screening into one KYC flow. Use it for digital account opening, money transfers, loans, and high-risk transactions, with the option to put your own brand on it.

A way to know your agents. Our Know Your Agent (KYA) tools help you see when an AI agent is on your site and add identity and permission checks to what it does.

What this looks like in practice

Oriental Bank. This Puerto Rico-based bank had no fully digital way to verify new-to-bank customers. Now, it runs 4,500+ verifications a month, 91% of people who start ID verification finish it, and digital penetration for its primary product is up about 28 percentage points since launch.

“Vouched made it possible to open fully digital accounts for new customers, a capability we simply did not have before,” says Héctor Ayala, Manager, Customer Intelligence and Operations.

BHG (Bankers Healthcare Group). Within months of launch, more than half of BHG’s borrowers chose Vouched over in-person verification. Today, all of them do. BHG has added $200M+ a year in new loan originations and saves $2.4M+ a year. BHG Chairman and CEO Al Crawford sums up the stakes:

“If we can’t close the borrower the same day, we’re losing customers," says Al Crawford, BHG Chairman and CEO.

Let's talk in Vegas

If fraud, compliance, or AI agents are on your list, let’s meet up at Money20/20 October 18 to 21. We want to hear what you’re working on and share what we’re seeing in the industry right now.

The Vouched Team at Money 20/20